Privacy Policy

1. Introduction

VelocitySpy ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you register.
• Profile Information: Any additional information you provide in your account settings.
• Support Requests: Information you provide when contacting support or submitting tickets.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, search queries, saved collections, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.
• Cookies: We use session cookies for authentication and to maintain your login state. We do not use third-party tracking cookies for advertising.

2.3 Payment Information

Payment processing is handled entirely by our payment provider, Paddle.com Market Limited. We do not collect, store, or have access to your payment card numbers or bank account details. Please refer to Paddle's Privacy Policy for information on how they handle payment data.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Authenticate your identity and manage your account.
• Process your subscription and manage billing through our payment provider.
• Send you service-related communications (account confirmation, billing, support).
• Monitor usage patterns to improve performance and user experience.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Payment Provider: We share your email address and user identifier with Paddle to process payments and manage subscriptions.
• Service Providers: We use third-party infrastructure providers (hosting, email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS).
• Secure session-based authentication.
• Access controls and role-based permissions.
• Regular security reviews of our infrastructure.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing of your data.
• Request portability of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at contact@velocityspy.com.

8. Cookies

We use essential cookies only:

• Session Cookie: Required for authentication. Expires when you log out or after the session timeout period.

We do not use advertising cookies, analytics cookies from third parties, or social media tracking pixels.

9. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete that information promptly.

10. International Data Transfers

Your data may be processed and stored in countries outside your country of residence. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@velocityspy.com